The rules for using NSResolver.

Effective November 9, 2026

1. Who we are and this agreement

NSResolver (nsresolver.com) is a DNS hosting service operated by [Company legal name], [postal address] (“we”, “us”). These terms are an agreement between us and you, the person or organisation that opens an account (“you”). By creating an account or using the service, you accept these terms and our privacy policy. If you sign up for an organisation, you confirm you’re allowed to accept these terms for it.

NSResolver is a business service. You must be at least 16 years old to use it.

2. Your account

• Give us accurate information, including a working email address and a mobile number you control, and keep them up to date on your account page.
• Each mobile number can belong to only one account. Accounts are for one person or organisation and can’t be shared or resold.
• Keep your password and phone secure. You’re responsible for everything done through your account, including by anyone you let use it.
• Tell us straight away at support@nsresolver.com if you think someone else has got into your account.

3. The service

We publish the DNS zones and records you manage in your account on our authoritative nameservers. To make a zone live, you point your domain’s nameservers at ours at your registrar; that part is up to you.

• Only add domains you have the right to manage. If someone shows us they control a domain you’ve added, or a zone is causing problems for its rightful owner, we may remove it from your account.
• DNS is public. Anyone on the internet can look up the records of a live zone, so don’t put confidential information in them.
• We may add, change or remove features over time. If a change takes away something important on a paid plan, we’ll tell you in advance.

4. Plans, limits and fair use

Each plan includes a number of zones and a total number of DNS records across all your zones, shown on our pricing page and on your account page. Limits stop you adding more; they don’t affect zones and records you already have.

Plans don’t limit how many DNS queries your zones receive. That depends on fair use: if a zone draws traffic that threatens the service for other customers, for example during an attack, we may take steps to protect the service, and we’ll contact you about a suitable plan where it makes sense.

5. Payments

• Paid plans are billed monthly in advance and renew automatically each month until you cancel. Payments are processed by Stripe; we never see your full card number.
• When you upgrade from one paid plan to a higher one, we charge the difference for the rest of your current billing month straight away, then the new price from your next billing date.
• You can move to a smaller plan, including Free, under Change plan on your account page once your zones and records fit within its limits. The change applies to your account straight away. The period you’ve already paid for isn’t refunded or credited; from your next billing date you pay the new price, or nothing on Free.
• Prices are shown in US dollars and may not include taxes that apply where you are. Where the law requires us to collect tax, it will be added.
• We may change our prices. Changes to an existing paid plan take effect from your next billing date after at least 30 days’ notice by email, so you can cancel first if you don’t want to continue.
• If a payment fails, our payment provider will retry it. If it still can’t be collected, we may suspend or close the account as described in section 6.

6. Cancelling and closing your account

• You can cancel a paid plan at any time under Manage billing on your account page. Your plan keeps working until the end of the period you’ve already paid for.
• When a paid plan ends, your account is closed. Your zones and records are deleted and our nameservers stop answering for your domains, so move your DNS to another provider before then. We don’t automatically move accounts down to the Free plan, because a paid account can hold more than the Free plan allows.
• To downgrade to a free account instead, use Change plan on your account page. You’ll need to bring your zones and records within the Free plan’s limits first.
• The same applies if a paid plan ends because payment couldn’t be collected.
• Payments are not refunded for the rest of a billing period after you cancel, except where the law says otherwise.
• To close a free account, email support@nsresolver.com from the address on your account. What happens to your data after closing is explained in our privacy policy.

7. Acceptable use

You must not use NSResolver, or let anyone else use your account, to:

• break the law or infringe anyone’s rights, including trademarks and copyright;
• run or support phishing, fraud, malware, botnets, spam or other abuse;
• host DNS for domains you have no right to manage, or take over zones that belong to someone else;
• attack, overload, probe or disrupt our systems or other customers, or get around plan limits, rate limits or security controls;
• create accounts automatically or in bulk, or use other people’s phone numbers or email addresses to sign up.

8. Your content

The zones and records you create stay yours. You give us permission to store, process and publish them on our nameservers so the service works. You’re responsible for what your records contain and for making sure they’re lawful.

9. Suspension and termination by us

We may suspend or close an account, or remove a zone, if you seriously or repeatedly break these terms, if payment can’t be collected, if a zone is being used for abuse, or if the law requires it. Where we reasonably can, we’ll tell you first and give you a chance to fix the problem. For serious abuse, or to protect the service or other people, we may act straight away.

10. Uptime SLA and no warranty

Premium Pro and Enterprise plans include a 99.98% uptime SLA: our nameservers will be available to answer DNS queries for your zones at least 99.98% of the time in each calendar month (UTC). Free and Premium plans don’t include an uptime SLA.

• What counts as downtime: any time when none of our nameservers answers DNS queries for your zones. If at least one of them is answering, the service is up. Scheduled maintenance counts as downtime.
• What doesn’t count: problems caused by you or outside our nameservers, for example wrong or missing records, nameservers not set correctly at your registrar, an expired domain, or changes you made to your zones.
• If we miss it: we refund your plan’s fee for that month. To get the refund, email support@nsresolver.com during the same calendar month in which the downtime happened, saying which zones were affected and when. Requests made after that month has ended aren’t eligible.

Apart from that commitment, we take care to keep our nameservers answering, but the service is provided “as is” and “as available”. To the extent the law allows, we don’t promise that it will be uninterrupted, error-free or suitable for a particular purpose.

11. Limitation of liability

To the extent the law allows, we aren’t liable for indirect or consequential losses, such as lost profits, revenue, data or business opportunities, arising from your use of NSResolver or from it being unavailable. Our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim arose. Nothing in these terms limits liability that can’t be limited by law.

12. Indemnity

If someone brings a claim against us because of the domains or records in your account, or because you broke these terms, you agree to cover our reasonable costs of dealing with it, including legal fees.

13. Changes to these terms

We may update these terms. We’ll change the date at the top of this page, and if a change is significant we’ll email account holders at least 30 days before it takes effect. If you keep using NSResolver after that, the new terms apply; if you don’t agree, you can close your account.

14. Governing law

These terms are governed by the laws of [jurisdiction], and the courts of [jurisdiction] have jurisdiction over any dispute, unless the law where you live gives you the right to bring a claim there.

15. Contact

[Company legal name], [postal address]. Email support@nsresolver.com or use our contact form.